Technical Support Form

We apologise if you have experienced any issues whilst using our Horizon software tools. Please fill in the form below with details of your experience and we will respond to your request within the time period relevant to the designated priority level.


 
 
Name *
Name
Screenshot of Issue *   upload  

NOTE: Please re-name all files to include your organisation name and the date before uploading to ensure your files are bundled correctly.
Ex: "IntoZetta-30-10-2019.jpg"
Normal | Turnaround: Next Release
Non-critical function or procedure, unusable or hard to use having an operational impact, but with no direct impact on services availability.
A workaround is available.
Important | Turnaround: 5 Working Days
Critical functionality or access interrupted, degraded or unusable, having a severe impact on service availability.
No acceptable alternative is possible.
Urgent | Turnaround: 48 Hours (Monday - Friday)
Interruption making a critical functionality inaccessible or a complete interruption causing a severe impact on services availability.
There is no possible alternative.